Privacy Policy

1. Who We Are (Data Controller)

Kmada Lift Services is a lift engineering and maintenance company based in Greater Manchester, UK. We provide maintenance contracts, 24/7 emergency repairs, installations, and modernisations for FM building management, nursing homes, warehouses, factories, and student accommodation across Manchester and the North West UK.

• Company Name: Kmada Lift Services
• Registered/Trading Address (Public): Manchester, Greater Manchester, United Kingdom
• Company Registration Number:
• ICO Registration Number:
• Email: info@kmadalifts.co.uk
• Telephone: 0161 879 8608

2. What Personal Data We Collect

The information we collect depends on how you interact with us:

• Contact Data: Name, business name, job title, email address, telephone number.
• Service Data: Site/service address, lift details (make, model, age), service history, repair logs, maintenance schedules, quotes, invoices.
• Communication Data: Emails, phone notes, meeting notes, form submissions.
• Website/Technical Data: IP address, browser type, pages visited, time on site, device identifiers (via cookies/analytics – see our Cookie Policy).

3. How We Collect Personal Data

• Direct: When you call us, email us, request a quote, or sign a contract.
• On‑site: During surveys, maintenance, repairs, or installations.
• Public Sources (B2B): Company websites, trade directories, LinkedIn (for business contact details).
• Website Tech: Cookies, analytics, and similar technologies.

4. Why We Use Your Data (Legal Bases)

• Provide Services: Deliver maintenance, repairs, callouts, installations, modernisations.
  Legal basis: Contract; steps prior to a contract.
• Customer Support & Communication: Respond to enquiries, manage jobs, send updates.
  Legal basis: Contract; Legitimate interests.
• Compliance & Safety: Health & safety, lift regulations (e.g., LOLER), record‑keeping.
  Legal basis: Legal obligation.
• Business Operations: Invoicing, bookkeeping, project management, service improvement.
  Legal basis: Legitimate interests.
• B2B Marketing: Relevant updates to business contacts (e.g., PSTN switch‑off, service notices) with opt‑out available.
  Legal basis: Legitimate interests.
• Website Analytics: Understand usage and improve UX.
  Legal basis: Consent where required; Legitimate interests for essential analytics.

5. Who We Share Your Data With

We do not sell your data. We may share it with:

• Service Partners & Subcontractors: Only where needed to deliver works (e.g., specialist lift parts suppliers, alarm/SIM providers).
• Professional & IT Providers: Accountants, legal advisers, hosting and software vendors under appropriate contracts.
• Regulators/Authorities: Where required by law or to protect our rights or safety.

6. International Data Transfers

If any processing involves countries outside the UK (for example, cloud providers), we will ensure appropriate safeguards are in place (such as UK Addendum to EU SCCs or adequacy regulations) to protect your data.

7. How Long We Keep Your Data

We retain personal data only as long as necessary for the purposes set out in this policy, including legal, accounting, and reporting requirements. Typical retention may range from 12 months (enquiry records) to 7 years (invoices and statutory records). We review retention periodically and securely delete data that is no longer required.

8. How We Protect Your Data

We use technical and organisational measures to safeguard personal data, including access controls, encryption where appropriate, secure passwords, and staff awareness. While no system is completely secure, we continually work to protect your information.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Be informed about how we use your data (this policy).
• Access a copy of your personal data.
• Rectify inaccurate or incomplete data.
• Request erasure in certain circumstances.
• Restrict or object to processing in certain cases.
• Data portability, where applicable.
• Withdraw consent where processing relies on consent.

To exercise your rights, contact us using the details in Section 1.

10. Cookies & Similar Technologies

For details about the cookies we use, why we use them, and how you can manage your preferences, please see our Cookie Policy.

11. Questions or Complaints

If you have concerns about our handling of your data, please contact us first so we can resolve the issue quickly. You also have the right to complain to the Information Commissioner’s Office (ICO).

• ICO website: https://ico.org.uk/make-a-complaint/
• ICO helpline: 0303 123 1113

12. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.